DELIVERED NOT RECEIVEDUpdated 11 hours ago
If your tracking shows that your package was delivered, but you did not receive it, we recommend opening a claim directly with the carrier.
This will allow the carrier to start an investigation into the delivery.
Before opening a claim, please check around your delivery address, with other members of your household, your neighbours, or your building reception, if applicable.
For a package shipped with UPS:
For a package shipped with Canada Post:
Report a missing package with Canada Post
You will need your tracking number to start the claim.
If you need help identifying which carrier was used for your order, please contact our Customer Service team with your order number.
More questions?
Please contact our support team here.