š¤ HOW CAN I CONTACT CUSTOMER SERVICE?Updated a day ago
Our Customer Service team will be happy to help you.
Before contacting us, we recommend checking our Help Center, as many common questions about orders, shipping, returns, gift cards, balloons, and product availability are answered there.
If you still need help, please contact our Customer Service team with as much information as possible so we can assist you faster.
If your question is about an order, please include your order number and the email address used at checkout.
WHEN WILL I RECEIVE A REPLY?
Our Customer Service team answers messages as quickly as possible.
Response times may vary depending on the number of requests we receive.
During busy periods, such as Halloween, holidays, weekends, or major promotions, it may take a little longer for our team to reply.
To help us answer faster, please avoid sending multiple messages about the same request, as this may move your conversation lower in the queue.
Rest assured, our team will get back to you as soon as possible.
WHAT INFORMATION SHOULD I INCLUDE WHEN CONTACTING CUSTOMER SERVICE?
To help our team assist you faster, please include as much information as possible in your first message.
If your request is about an order, please include your order number and the email address used at checkout.
If your request is about a product, please include the product name or SKU.
If your request is about a damaged, missing, or wrong item, please include clear photos so our team can review the situation.
If your request is about delivery, please include your tracking number if available.
The more details you provide, the faster our team can review your request and confirm the next steps.