HOW DO I RETURN MY ITEMS?Updated 8 months ago
You have up to 30 days to start your return from the moment your Party Expert order is delivered. Check out the information below to ensure you know just how to return your items, it’s easy – we promise!
At this moment, please follow the steps on our Returns page.
- Go to our RETURNS PAGE and select your region
- Click 'RETURNS PORTAL' to be sent our returns partner in your area
- Enter your order number (e.g. #US123456) and shipping postal (zip) code OR email address. Please enter everything exactly as it appears on your order confirmation.
- Remember to include # at the start of your order number!
- Select which item(s) you are returning and why.
- Confirm your original delivery information (amend if needed).
- Select the method you’ll be returning your order by (you will also see your nearest drop-off point).
- Dependant on your return method, you may need to download a returns label or present a QR code when returning. Simply attach to your parcel or present the QR code and take to your nearest drop-off point.
Items registered separately or from different orders cannot be returned within the same package, as combining orders/registered returns will slow down the refund process!
Please keep hold of any proof of postage until you have been refunded correctly, in case you need this at a later date.
You will be responsible for the cost of your return, unless you received a wrong or damaged item. In a case or a wrong or damaged item, please visit the "YOU'VE SENT ME THE WRONG ITEM" page for more information.
I have misplaced my order confirmation email. How do I return my item?
If you placed an online order through your Party Expert account, you can find your order number in your Order History after logging into your Party Expert account. You can also request a new order confirmation email by contacting us.