📫 MY PACKAGE SAYS DELIVERED, BUT I DIDN’T RECEIVE ITUpdated 2 days ago

If your tracking information shows that your package was delivered, but you did not receive it, we recommend opening a claim directly with the carrier. This will allow the carrier to start an investigation.

If your package was shipped with UPS, you can open a claim here:
Open a UPS claim

You will need to enter your tracking number to start the claim.

If your package was shipped with Canada Post, you can report the missing package here:
Report a missing Canada Post package

Once the claim is opened, the carrier will investigate the delivery. If you need help identifying which carrier was used for your order, please contact our Customer Service team with your order number.

More questions?

Please contact our support team here.