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PARTY EXPERT'S RETURN POLICY

Standard Return Policy


Halloween Exceptions:

  • Halloween costumes, decorations and party supplies purchased between September 1st and October 31st, 2022, must be returned before October 14, 2022, in order to get an exchange. Costumes are not refundable. 
  • Exchange for these products will be accepted until October 14, 2022.


We will gladly accept returns and exchanges within 30 days of purchase with initial receipt. Package must be unopened.

We will gladly accept returns and exchanges within 30 days of purchase with initial receipt.

To qualify for return, merchandise must be in new condition, unworn, and in their original packaging. All returns will be credited to the original form of payment, and all returnable products, including online-only products, will be refunded for the full purchase price.

Note that seasonal merchandise (e.g. Christmas, Easter, and Halloween items, etc.) may be returned up to 7 days prior to the holiday, in original condition, and with a store receipt or order confirmation email. If a return is made within that 7-day period, you will be refunded in store credit*.

*Store credit is valid for in-store transactions only.


Are there return exceptions?

Yes, exceptions include:

  • Helium tanks
  • Custom & personalized items (US only)
  • Partial Party Kits - Party Kit components may not be returned individually
  • Blade & Timber Birthday Kits


More questions?

Please contact our support team here.

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