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Standard Online Return Policy

We happily accept returns and exchanges within 30 days of purchase with the original receipt. Items must be new, unused, unworn, and in unopened packaging. Refunds will be issued to the original payment method for the full purchase price. Please refer to our return policy exceptions for items not covered by our standard return policy.

To be eligible for a return, exchange, or refund, the following conditions must be met:

  • Returns should be sent within 30 days from the order date.
  • Returns must first be approved by our team or by our automated return system.
  • Items returned for a refund will have a 10% restocking fee applied. However, there's no restocking fee for exchanges.
  • Merchandise must be new, unused, in original packaging, and with all accessories.
  • Returns should include the packing slip generated from the noted return process.
  • Return shipping fees must be covered by the customer.
  • Refunds will cover the item's cost minus the 10% restocking fee. Shipping costs are not refunded.

We hope you understand that we might need to decline returns if they don't match our return conditions. Thanks for your cooperation!

Halloween 2023 Exceptions

For orders placed between Aug 1st and October 31st, 2023, no return or exchange will be allowed after October 19, 2023, for the following items:

  • Halloween costumes
  • Halloween decorations
  • Costume accessories
  • Halloween party supplies.

In store exchange for costumes, costume accessories, halloween decorations and party supplies are accepted as long the merchandise is new, unused, unworn, in unopened original packaging, and with all accessories. These items can't be refunded in store, exchange only.

Costumes must be exchanged within 10 days after the delivery date.

Please review the Return & Exchange Policy with the restrictions above and below before you start a return.

Are there return exceptions?

Yes, exceptions include:

  • Helium tanks
  • Custom & personalized items (US only)
  • Partial Party Kits - Party Kit components may not be returned individually
  • Blade & Timber Birthday Kits

More questions?

Please contact our support team here.

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