DAMAGED, MISSING OR WRONG ITEMSUpdated 5 hours ago

My item arrived damaged. What should I do?

We’re sorry your item arrived damaged. Please contact us as soon as possible so our team can review the situation.

To help us resolve the issue faster, please include:

Your order number

A photo of the damaged item

A photo of the packaging, if available

A short description of the issue

Once we receive this information, our team will review your request and confirm the next steps.

I Received the wrong item. What should i do?

In the unlikely event you have received the wrong item, please contact us immediately with the following information to ensure that we can get this resolved for you quickly & efficiently:  

Your order number

The name of the item you did not receive

The name of the item you received in it's place

A clear photograph of the item you have received

Once we've received the above info, our Customer Support team will get this sorted for you ASAP! 

You may be asked to return the incorrect item back to us through our returns process. See our How do I return my items? page, if you're not sure how to do this.

ALL CLAIMS FOR ORDERS ARRIVING WITH AN INCORRECT ITEM MUST BE MADE WITHIN 7 DAYS OF THE DELIVERY DATE.

An item is missing from my order. What should I do?

We’re sorry an item was missing from your order. Please contact us as soon as possible so our team can review the situation.

To help us resolve the issue faster, please include:

Your order number

The name of the missing item

A photo of the items you received

A photo of the packing slip, if available

Once we receive this information, our team will review your order and confirm the next steps.

More questions?

Please contact our support team here.