PAYMENT & CHECKOUT ISSUESUpdated 5 hours ago
My payment was declined. What should I do?
If your payment was declined, please first verify that your billing information matches your payment method.
You can also try:
- Using another payment method
- Refreshing the page
- Trying another browser or device
- Contacting your bank or payment provider to make sure the transaction is not being blocked
If the issue continues, please contact us with a screenshot of the error message, if available.
I was charged, but I did not receive an order confirmation. What should I do?
Please check your inbox, junk, and spam folders first. Order confirmation emails can sometimes be filtered there.
If you still cannot find your confirmation email, please contact us with:
- The email address used at checkout
- Your full name
- The amount charged
- The approximate time of the transaction
- A screenshot of the charge, if available
Our team will review the transaction and help confirm whether an order was created.
My checkout is not working. What should I do?
If you are having trouble completing your order, please try refreshing the page or using another browser or device.
You can also verify that:
- All required fields are completed
- Your billing and shipping information are correct
- Your payment method is valid
- Your cart does not contain an unavailable item
If the issue continues, please contact us with a screenshot of the error message so we can review it.