RETURNS & EXCHANGES
RETURN POLICY
Party Expert accepts returns and exchanges within 30 days of receiving your order. Items must be new, unused, unworn, in their original unopened packaging, and include all accessories. Before returning an item, your request must be approved by our te
RETURN AN ITEM
You have up to 30 days after receiving your order to start a return. Before starting your return, please review our Return Policy to make sure your item is eligible. To start a return, go to our Returns page and click Start Return Process. You will n
EXCHANGE AN ITEM
To exchange an item, please follow the same process as a return. Go to our Returns page and click Start Return Process. You will need to enter:. Next, select the item you would like to exchange, choose the reason for the exchange, and select the exch
ONLINE ORDER RETURN IN STORE
Yes, items purchased online can be returned at any Party Expert store, as long as the item is eligible for return. In-store returns are not charged shipping fees. Before visiting a store, please review our Return Policy to make sure your item meets t
HOW DO REFUNDS WORK?
Refunds are issued to the payment method used at checkout. Once the refund has been processed by Party Expert, posting times may vary depending on your bank or payment provider. If your order was paid with a gift card or a store credit, the refund wi
PARTIAL REFUND
A partial refund may be issued when one or more items in your order cannot be shipped. This can happen if an item is missing, damaged, or unavailable while your order is being prepared. Whenever possible, our team will try to contact you before refun
REFUND NOT RECEIVED
Return delivery times to our warehouse may vary depending on the carrier used. Once your return has been received at our warehouse, processing may take up to 7 days. After the refund has been processed, it may take up a few days to appear in your acc