We happily accept returns and exchanges within 30 days of purchase with the original receipt. Items must be new, unused, unworn, and in unopened packaging. Refunds will be issued to the original payment method for the full purchase price. Please refe

<h2 id="isPasted">Standard Online Return Policy</h2>We happily accept returns and exchanges within 30 days of purchase with the original receipt. Items must be new, unused, unworn, and in unopened packaging. Refunds will be issued to the original payment method for the full purchase price. Please refer to our return policy exceptions for items not covered by our standard return policy.To be eligible for a return, exchange, or refund, the following conditions must be met:<ul><li style="font-size: 16px;">Returns should be sent within 30 days from the order date.</li><li style="font-size: 16px;">Returns must first be approved by our team or by our automated return system.</li><li style="font-size: 16px;">Items returned for a refund will have a 10% restocking fee applied. However, there&apos;s no restocking fee for exchanges.</li><li style="font-size: 16px;">Merchandise must be new, unused, in original packaging, and with all accessories.</li><li style="font-size: 16px;">Returns should include the packing slip generated from the noted return process.</li><li style="font-size: 16px;">Return shipping fees must be covered by the customer.</li><li style="font-size: 16px;">Refunds will cover the item&apos;s cost minus the 10% restocking fee. Shipping costs are not refunded.</li></ul>We hope you understand that we might need to decline returns if they don&apos;t match our return conditions. Thanks for your cooperation! <h2 id="halloween-2023-exceptions">Halloween 2023 Exceptions</h2>For orders placed between Aug 1st and October 31st, 2023, no return or exchange will be allowed after October 19, 2023, for the following items:<ul><li style="font-size: 16px;">Halloween costumes</li><li style="font-size: 16px;">Halloween decorations</li><li style="font-size: 16px;">Costume accessories</li><li style="font-size: 16px;">Halloween party supplies.</li></ul>In store exchange for costumes, costume accessories, halloween decorations and party supplies are accepted as long the merchandise is new, unused, unworn, in unopened original packaging, and with all accessories. These items can&apos;t be refunded in store, exchange only.Costumes must be exchanged within 10 days after the delivery date.Please review the Return &amp; Exchange Policy with the restrictions above and below before you start a return. <h2 id="are-there-return-exceptions">Are there return exceptions?</h2>Yes, exceptions include:<ul><li>Helium tanks</li><li>Custom &amp; personalized items (US only)</li><li>Partial Party Kits - Party Kit components may not be returned individually</li><li>Blade &amp; Timber Birthday Kits</li></ul> <h2 id="isPasted">More questions?</h2><a href="https://www.party-expert.com/pages/contact-us">Please contact our support team here.</a>

PARTY EXPERT'S RETURN POLICY

One or more of your items may have sold out since your order was processed. Please contact our support team here.

One or more of your items may have sold out since your order was processed. <h2 id="isPasted">More questions?</h2><a href="https://www.party-expert.com/pages/contact-us">Please contact our support team here.</a>

I RECEIVED A PARTIAL REFUND

Party Expert issues refunds to the original form of payment used on an order in the event that your order:. Party Expert will take up to 7 business days to clear your refund. Depending on your financial institution, the refund amount may take up to 1

Party Expert issues refunds to the original form of payment used on an order in the event that your order:<ul><li style="font-size: 16px;">Is canceled by Party Expert</li><li style="font-size: 16px;">One or more of your items sold out since your order was processed</li><li style="font-size: 16px;">Item(s) proved to be received damaged, defective, or incorrect.</li></ul>Party Expert will take up to 7 business days to clear your refund. Depending on your financial institution, the refund amount may take up to 10 business days to post to your account.If you used a gift card to purchase your item(s), your funds will be issued back to your gift card immediately. <h2 id="isPasted">More questions?</h2><a href="https://www.party-expert.com/pages/contact-us">Please contact our support team here.</a>

HOW REFUNDS WORK

We’re super conscious of impact on our planet and its people. As part of our ongoing sustainability efforts, we’re creating positive changes today to help push for a better tomorrow. These include the removal of returns cards from Party Expert orders

<p id="isPasted" style="font-size: 16px; margin: 1.6rem 0px; padding: 0px; border: 0px; font-family: Roboto, sans-serif; font-stretch: inherit; line-height: 2.4rem; vertical-align: baseline; color: rgb(68, 68, 68);">We&#x2019;re super conscious of impact on our planet and its people. As part of our ongoing sustainability efforts, we&#x2019;re creating positive changes today to help push for a better tomorrow. These include the removal of returns cards from Party Expert orders.Check out our <a href="https://help.party-expert.com/en-US/ssp/login">Returns page</a> for more details about returns.As well as working on more printless options, we&#x2019;re always striving to do the right thing and improve our impact on the world around us. <h2 id="isPasted">More questions?</h2><a href="https://www.party-expert.com/pages/contact-us">Please contact our support team here.</a>

WHY ISN'T THERE A RETURNS FORM IN MY ORDER?

You have up to 30 days to start your return from the moment your Party Expert order is delivered. Check out the information below to ensure you know just how to return your items, it’s easy – we promise!. At this moment, please follow the steps on ou

You have up to 30 days to start your return from the moment your Party Expert order is delivered. Check out the information below to ensure you know just how to return your items, it&#x2019;s easy &#x2013; we promise!At this moment, please follow the steps on our <a href="https://help.party-expert.com/en-US/ssp/login">Returns</a> page. <ul id="isPasted"><li>Go to our RETURNS PAGE and select your region</li><li>Click &apos;RETURNS PORTAL&apos; to be sent our returns partner in your area</li><li>Enter your order number (e.g. #US123456) and shipping postal (zip) code OR email address. Please enter everything exactly as it appears on your order confirmation.</li><li>Remember to include # at the start of your order number!</li><li>Select which item(s) you are returning and why.</li><li>Confirm your original delivery information (amend if needed).</li><li>Select the method you&#x2019;ll be returning your order by (you will also see your nearest drop-off point).</li><li>Dependant on your return method, you may need to download a returns label or present a QR code when returning. Simply attach to your parcel or present the QR code and take to your nearest drop-off point.</li></ul> Items registered separately or from different orders cannot be returned within the same package, as combining orders/registered returns will slow down the refund process!Please keep hold of any proof of postage until you have been refunded correctly, in case you need this at a later date.<div id="isPasted">You will be responsible for the cost of your return, unless you received a wrong or damaged item. In a case or a wrong or damaged item, please visit the <a href="https://help.party-expert.com/en-US/youve-sent-me-the-wrong-item-81590">&quot;YOU&apos;VE SENT ME THE WRONG ITEM&quot;</a> page for more information.</div><div style="font-size: 16px; margin: 4rem 0px 0px; padding: 0px; border: 0px; font-variant-ligatures: normal; font-variant-numeric: inherit; font-variant-east-asian: inherit; font-stretch: inherit; line-height: inherit; font-family: Roboto, sans-serif; vertical-align: baseline; color: rgb(0, 0, 0); orphans: 2; widows: 2; text-decoration-thickness: initial;"> </div><h2 id="i-have-misplaced-my-order-confirmation-email-how-do-i-return-my-item">I have misplaced my order confirmation email. How do I return my item?</h2>If you placed an online order through your Party Expert account, you can find your order number in your Order History after logging into your <a href="https://www.party-expert.com/account/login">Party Expert account</a>. You can also request a new order confirmation email by <a href="https://www.party-expert.com/pages/contact-us">contacting us</a>. <h2 id="isPasted">More questions?</h2><a href="https://www.party-expert.com/pages/contact-us">Please contact our support team here.</a>

HOW DO I RETURN MY ITEMS?

You're still waiting on your refund, right? We know this can be annoying!. Depending on the country you're from & the returns courier you choose when returning your item(s), delivery times back to our warehouse can vary, so please bear this in mind b

You&apos;re still waiting on your refund, right? We know this can be annoying!Depending on the country you&apos;re from &amp; the returns courier you choose when returning your item(s), delivery times&#xA0;back to our warehouse&#xA0;can vary, so please bear this in mind before contacting our team.*Please note that once your items have been RECEIVED BY THE WAREHOUSE, it can take up to 7 days for your order to be processed&#xA0;and your refund to be actioned.It can then take 7 days for your refund to appear in your account after the refund has been processed.If your return&#xA0;is marked as delivered, sit tight, our returns team will be&#xA0;in touch by email once the return has been processed to confirm your refund.But if you need to get in touch with Customer Support about your return, please include in your message:<ol><li>Proof of postage (like a receipt)</li><li>The tracking number</li><li>Your order number</li></ol>We&apos;ll then get back to you as soon as we can! <h2 id="isPasted">More questions?</h2><a href="https://www.party-expert.com/pages/contact-us">Please contact our support team here.</a>

RETURNS & EXCHANGES

PARTY EXPERT'S RETURN POLICY

I RECEIVED A PARTIAL REFUND

HOW REFUNDS WORK

WHY ISN'T THERE A RETURNS FORM IN MY ORDER?

HOW DO I RETURN MY ITEMS?

I STILL HAVEN'T RECEIVED MY REFUND