SHIPPING & DELIVERY
DELIVERY INFORMATION
We offer low-cost shipping options for online orders. Additional charges may apply for oversized items or remote locations. The estimated delivery date is displayed directly on each product page. This estimate is based on the selected delivery addres
SHIPPING OPTIONS
Party Expert offers different shipping options depending on your delivery address and the items in your cart. The available shipping options will be shown at checkout before you complete your order. Party Expert ships most Canadian orders with UPS. F
ORDER TRACKING
To track your order, log in to your account on the Party Expert website. In your account, go to the Order section to view your order summary and status. If you would like to receive tracking notifications, you can also use the Track your order with S
ORDER NOT SHIPPED
Your order may not appear as shipped yet if our team is still preparing it or verifying item availability. If an item is missing, damaged, or unavailable, we may need extra time to review the order or contact you before shipping. In some cases, your
DELIVERED NOT RECEIVED
If your tracking shows that your package was delivered, but you did not receive it, we recommend opening a claim directly with the carrier. This will allow the carrier to start an investigation into the delivery. Before opening a claim, please check
TRACKING NOT UPDATED
Tracking information may not update immediately after your order has shipped. In some cases, your package may have left our warehouse but has not yet been scanned by the carrier. Tracking updates may also take longer during busy periods, such as Hall
EDIT OR CANCEL AN ORDER
We process orders as quickly as possible, so changes are not guaranteed. If you need to edit or cancel your order, please contact our Customer Service team as soon as possible with your order number. If your order has not yet been prepared, packed, o
DAMAGED OR MISSING ITEM
We’re sorry if your order arrived with a damaged, missing, or incorrect item. Please contact our Customer Service team as soon as possible so we can review the situation. To help us process your request faster, please include:. Claims for damaged, mi
CANCELLED OR REFUNDED ITEM
An item may sometimes be unable to ship with your order. This can happen if an item is missing, damaged, or unavailable while your order is being prepared. Whenever possible, our team will try to contact you before refunding the item. If we are unabl
IN-STORE PICKUP
In-store pickup is not currently available for regular orders placed on the Party Expert website. We are actively working on adding this option in the future. For balloon orders, in-store pickup may be available through Balloon Expert, depending on t
CHECKOUT ISSUE
If you are unable to complete your order online, please try refreshing the page first. You can also try:. If the issue continues, please contact our Customer Service team with a screenshot of the error message so we can review the situation. Please c
ORDER STUCK IN TRANSIT
A package may sometimes remain marked as in transit for several days. This usually means the package is still moving toward the next delivery step, but the carrier has not updated the tracking yet. Updates may take longer during busy periods, weekend
RETURNED TO SENDER
A package may be returned to Party Expert if the carrier was unable to complete the delivery. This can happen if the address is incomplete or incorrect, if the package was not picked up in time, or if the carrier was unable to deliver the package aft
SHIPPING ORIGIN
Party Expert online orders are shipped from our warehouse located in the Greater Montreal area. Delivery time may vary depending on your address, the carrier used, and the time of year. Please contact our support team here.